Does it feel like a constant struggle to stay on top of those nagging little issues? Unexpected error messages, printer problems, and systems that are running slower than they should? Let us handle the day-to-day problems and free up your time to focus on your core business.
Client Access Portal/Knowledge Base
With Atlas T.C.'s web-based Client Access Portal, you have real-time visibility into our ticket tracking system. You can create new trouble tickets as well as check on the status of existing tickets and project tasks. You can even add notes and search our Knowledge Base of past solutions.
Remote Assistance
If you can access the internet, we can use our remote assistance toolkit (provided by LogMeIn Rescue) to help solve your problem. Just go to the Get Help page to initiate the secure connection—no system configuration or firewall changes required. Our technicians will be able to instantly share your screen so you can show us what's wrong, troubleshoot the issue remotely, transfer files to your computer if needed, and in many cases get you back up and running in less time (and with less cost) than it would have taken to drive out to your office.
Emergency Response
We understand that not all technology issues happen during business hours. If you're working through the weekend on a big project, you can't wait until Monday morning for support. That's why Atlas is on call for emergency support 24 hours a day, 7 days a week. Just call (413) 536-3600 and help is on the way.