Atlas T.C.’s proactive maintenance service is the result of years of experience supporting and maintaining networks of all sizes. We’ve identified the causes of the most common technology problems, and engineered processes and controls to prevent them.
Software packages
The first step to predictability is consistency. To provide consistency in system configuration, we help our customers develop a standard suite of desktop applications and deploy these applications from a central management point through the use of Microsoft Installer pacakges and Group Policy. For the ultimate in consistency, we recommend standardizing the configuration of Windows itself through the use of Windows Distribution Services (formerly Remote Installation Services or RIS).
A key component of successful desktop standardization is understanding the nuances of Microsoft licensing. Atlas has trained licensing specialists on staff that can help you purchase the right volume license package for your needs, and keep you from being caught unaware by a license audit or missing out on substantial savings.
Anti-virus/Anti-spyware
By now, everyone knows about the dangers of viruses and spyware. But surprisingly few businesses are adequately protected against emerging threats to security and system stability. Atlas can provide an anti-virus/anti-spyware solution that’s tailored to the size of your organization and provides just the right mix of control and ease-of-use.
For small businesses and those that want a hands-off approach, Atlas T.C. provides a hosted anti-virus/anti-spyware solution that can be easily deployed during system setup or via e-mail. Updates and client policies are delivered from Atlas T.C.’s central server, which also provides us with the ability to monitor the state of each client and provide on-demand reporting for all the systems on your network.
For companies that want more control, Atlas T.C. can provide a complete on-premises anti-virus/anti-spyware system with clients that can be deployed through Group Policy and a management console that resides on your own server.
Patch management
Thankfully, all modern operating systems now include the ability to update themselves automatically. But this basic level of system updates is all-or-nothing and doesn't provide the capability to report on updates network-wide, so you could still be caught unaware by an unpatched system or find yourself sidetracked by update failures and incompatabilities. Through the use of advanced system management tools, Atlas T.C. provides complete patch management and reporting for networks of all sizes, ensuring that patches are fully tested and predictably applied.
Periodic desktop maintenance
As part of our Fixed Price Proactive Support offering, Atlas performs periodic maintenance on each desktop in order to ensure that your computers are running at peak efficiency.